Welcome to our website!
Hello to our friends and neighbors!
We are now offering curbside pickup, local delivery, and in-person shopping with protective safety measures in place!
For curbside, place your order at any time and pay on the website, then come to the shop for curbside pickup (or come in to pickup)! Call us at (301)668-0023 when you arrive and give us your name and order number. Unlike the deliveries, there is no minimum order or fee. (There was also no way for us to turn off the tip option for curbside verses delivery so if you're coming to get it? Please feel completely comfortable disregarding the tip option!). We would ask that if you're coming to the door to please still call us and step back as we put your bags down so employees and customers can still maintain a 6 foot distance.
The local delivery will be for Fridays and have a minimum order of $50 or more within the city limits of Frederick, MD., with an $8.95 delivery fee. Contactless and front door delivery only. For safety reasons, we won't enter buildings or fences. Drivers won't get out of their car if there is a dog off leash. Please wait until delivery person has stepped away prior to opening your door to retrieve your package. Once the delivery is made, we will call you. Orders can be made on the website at any time and deliveries will be made on Fridays. Orders placed up and until 9 a.m. on Friday will go out that day. Orders after 9 a.m. will go out the next delivery day. If you would like to tip your delivery driver, please do so at checkout. 100% goes to the driver, but we're avoiding contact or an exchange of cash to protect everyone and maintain social distancing.
For in-person shopping masks are required, no exceptions. We ask everyone to use the hand santizer when they enter the shop. We are limiting occupancy to 5 or less on the main floor and upstairs. Some items are kept behind plexiglass. This includes the jewelry, mittens, fingerless gloves, all bath & body, and the candles. For the protection of ourselves and all of our customers, we cannot allow people to try on the fingerless gloves, mittens, or jewelry. The candles are also behind plexiglass. We have made little samples for customers to smell and discard. We want our customers that purchase the candles to rest assured that they have not been held up to someone else's nose or facemask.
Let's be real. This is a new situation. Our attempts under these conditions will not be without flaws. Please forgive us for those imperfections as we do our best to navigate through this situation as best we can. Above all? We have to put employee and customer safety first. Due to Covid-19 all sales are final and cannot be returned for the safety of staff and the reassurance to customers that exposure is lessened.
Take care, everyone. We all look forward to the time we can greet you in person on a busy First Saturday without masks or plexiglass! Until then? Be safe.
All of us at Urban Cottage